| Page 18 | Kisaco Research
 

Suyash Choudhary

Senior Analyst
Everest Group

Suyash Choudhary

Senior Analyst
Everest Group

Suyash Choudhary

Senior Analyst
Everest Group

Payment integrity has always rested on an unstated assumption: that we know what appropriate care looks like, and the job is just catching deviations from it. AI-driven review at scale is revealing something uncomfortable — that clinical appropriateness is far murkier, more contested, and more regionally variable than any policy document acknowledges. This talk draws on population health data and real-world AI deployment to argue that the industry is approaching an epistemological reckoning it is not yet equipped to have.

In partnership with Machinify

Author:

Darshak Sanghavi

Chief Medical Officer
Machinify

Darshak Sanghavi, MD, is Chief Medical Officer of Machinify.

Recently, he was one of the first Program Managers at the Advanced Research Projects Agency for Health (ARPA-H), a new multibillion dollar U.S. agency that the President tasked with developing health programs “so bold no one else, not even the private sector, is willing to give them a chance.” Overseeing an investment portfolio of several hundred million dollars, his programs cover cures for rare genetic diseases, regenerative medicine, women’s health, organ transplantation, innovative payment and business models for prevention, and many other areas.

Prior, he was Global Chief Medical and Clinical Operating Officer for Babylon, the global end-to-end digital health care provider serving over a dozen countries and over 24 million people, with the mission of bringing “affordable and accessible health care to everyone on Earth.” He was a member of the senior leadership team taking the company public in 2021 and oversaw a team of 1500 in the company’s global operations in the United States, United Kingdom, and Rwanda with revenues exceeding $1B. He is the former Chief Medical Officer of UnitedHealthcare’s Medicare & Retirement, the largest U.S. commercial Medicare program with over $90B in annual revenue, where he directed major national clinical and affordability programs. Earlier, he was Chief Medical Officer at OptumLabs, the R&D hub of UnitedHealth Group, running a portfolio of industry-leading projects with dozens of academic, government, and industry partners.

Before then, he served in a senior role in the federal government, as the Director of Preventive and Population Health at the Center for Medicare and Medicaid Innovation, where he directed the development of large pilot programs aimed at improving the nation’s health care costs and quality. In this capacity, he was the architect of the Accountable Health Communities model, the Million Hearts Cardiovascular Risk Reduction model, and the Medicare Diabetes Prevention Program, impacting tens of millions of Medicare beneficiaries. He was a fellow and managing director of the non-partisan Brookings Institution, and chief of pediatric cardiology at UMass Medical School (where he still sees patients). He’s an award-winning medical educator, has worked around the world and published dozens of scientific papers on topics ranging from the molecular biology of cell death to tuberculosis transmission in Peruvian slums.

A frequent guest on NBC’s Today and past commentator for NPR’s All Things Considered, Dr. Sanghavi was a columnist with Slate, the New York Times, Boston Globe, and Washington Post. His best-seller, A Map of the Child: A Pediatrician’s Tour of the Body, was named a best health book of the year by the Wall Street Journal. He previously worked as a U.S. Indian Health Service pediatrician on a Navajo reservation.

Educated at Harvard and Johns Hopkins, he completed his residency in pediatrics and fellowship in pediatric cardiology at Boston Children’s Hospital.

 

Darshak Sanghavi

Chief Medical Officer
Machinify

Darshak Sanghavi, MD, is Chief Medical Officer of Machinify.

Recently, he was one of the first Program Managers at the Advanced Research Projects Agency for Health (ARPA-H), a new multibillion dollar U.S. agency that the President tasked with developing health programs “so bold no one else, not even the private sector, is willing to give them a chance.” Overseeing an investment portfolio of several hundred million dollars, his programs cover cures for rare genetic diseases, regenerative medicine, women’s health, organ transplantation, innovative payment and business models for prevention, and many other areas.

Prior, he was Global Chief Medical and Clinical Operating Officer for Babylon, the global end-to-end digital health care provider serving over a dozen countries and over 24 million people, with the mission of bringing “affordable and accessible health care to everyone on Earth.” He was a member of the senior leadership team taking the company public in 2021 and oversaw a team of 1500 in the company’s global operations in the United States, United Kingdom, and Rwanda with revenues exceeding $1B. He is the former Chief Medical Officer of UnitedHealthcare’s Medicare & Retirement, the largest U.S. commercial Medicare program with over $90B in annual revenue, where he directed major national clinical and affordability programs. Earlier, he was Chief Medical Officer at OptumLabs, the R&D hub of UnitedHealth Group, running a portfolio of industry-leading projects with dozens of academic, government, and industry partners.

Before then, he served in a senior role in the federal government, as the Director of Preventive and Population Health at the Center for Medicare and Medicaid Innovation, where he directed the development of large pilot programs aimed at improving the nation’s health care costs and quality. In this capacity, he was the architect of the Accountable Health Communities model, the Million Hearts Cardiovascular Risk Reduction model, and the Medicare Diabetes Prevention Program, impacting tens of millions of Medicare beneficiaries. He was a fellow and managing director of the non-partisan Brookings Institution, and chief of pediatric cardiology at UMass Medical School (where he still sees patients). He’s an award-winning medical educator, has worked around the world and published dozens of scientific papers on topics ranging from the molecular biology of cell death to tuberculosis transmission in Peruvian slums.

A frequent guest on NBC’s Today and past commentator for NPR’s All Things Considered, Dr. Sanghavi was a columnist with Slate, the New York Times, Boston Globe, and Washington Post. His best-seller, A Map of the Child: A Pediatrician’s Tour of the Body, was named a best health book of the year by the Wall Street Journal. He previously worked as a U.S. Indian Health Service pediatrician on a Navajo reservation.

Educated at Harvard and Johns Hopkins, he completed his residency in pediatrics and fellowship in pediatric cardiology at Boston Children’s Hospital.

 

 

Stephanie Jackson

Senior Vice President, Payment Integrity
Optum

Stephanie Jackson is Senior Vice President of Payment Integrity at Optum, where she leads strategy and growth across solutions that help health plans improve payment accuracy, reduce costs, and strengthen compliance across the claims lifecycle. She partners closely with payer organizations to deliver scalable, technology-enabled capabilities that drive operational efficiency, mitigate risk, and improve financial performance.

Stephanie Jackson

Senior Vice President, Payment Integrity
Optum

Stephanie Jackson

Senior Vice President, Payment Integrity
Optum

Stephanie Jackson is Senior Vice President of Payment Integrity at Optum, where she leads strategy and growth across solutions that help health plans improve payment accuracy, reduce costs, and strengthen compliance across the claims lifecycle. She partners closely with payer organizations to deliver scalable, technology-enabled capabilities that drive operational efficiency, mitigate risk, and improve financial performance. Stephanie brings more than a decade of leadership experience at Optum, with a strong background spanning payer solutions, business development, and enterprise strategy. Stephanie holds a Bachelor of Science in Marketing and a Master of Business Administration from St. Cloud State University.

 

Joseph Divinagracia

Deputy General Counsel
Servier

Joseph Divinagracia

Deputy General Counsel
Servier

Joseph Divinagracia

Deputy General Counsel
Servier
 

Alice Ruzza

Global Antitrust & Public Affairs Counsel
Sandoz

Alice Ruzza

Global Antitrust & Public Affairs Counsel
Sandoz

Alice Ruzza

Global Antitrust & Public Affairs Counsel
Sandoz
 

Anish Desai

Partner
Dechert

Anish Desai is a first-chair trial lawyer who leads complex competitor life science and technology cases in federal district courts, the U.S. International Trade Commission, the U.S. Court of Appeals for the Federal Circuit, the Patent and Trial Appeal Board, and in arbitration proceedings. IAM Patent 1000 described Mr.

Anish Desai

Partner
Dechert

Anish Desai

Partner
Dechert

Anish Desai is a first-chair trial lawyer who leads complex competitor life science and technology cases in federal district courts, the U.S. International Trade Commission, the U.S. Court of Appeals for the Federal Circuit, the Patent and Trial Appeal Board, and in arbitration proceedings. IAM Patent 1000 described Mr. Desai as a “smart attorney who is excellent at simplifying technical detail for judges and juries and great on his feet,” while Chambers USA notes that he “provides thoughtful, strategic advice” and “is excellent in court and a rising star; he is the next generation” in the patent litigation area.

Every payment integrity recovery, denial, and appeal eventually comes back to one place: the clinical documentation in the medical record. For payer PI teams that are still building out or scaling up, understanding how documentation is created, queried, and finalised before it ever reaches a claim is the single most useful foundation you can lay. RCX works on both sides of that fence, supporting hospital CDI programs and payer DRG validation reviews, and this panel brings together payer PI leaders and clinical documentation experts who have spent their careers inside the chart. The goal: help attendees build review programs that recover real dollars, hold up under appeal, and don't burn out their provider relationships in the process.

  • How clinical documentation actually gets created, queried, and finalised on the provider side, and the DRG families where new PI programs should focus first
  • What "defensible" looks like in a DRG validation or documentation-driven review, and how to design reviews that recover dollars without destroying provider relationships
  • Where AI fits for a team just starting out, and what data and governance you need before turning it on

In partnership with RevCycle Xperts

Panelists

Author:

Justice Croffie

CEO
RevCycle Xperts

Dr. Croffie is a veteran health information management professional with 46 years of experience
in International Classification of Diseases (ICD) coding, prospective payment systems (DRG),
clinical documentation integrity (CDI), and clinical documentation compliance, and education.
Before joining RCX, Justice worked for 17 years as an independent consultant and served as
Associate Administrator for Clinical Information, where he oversaw the development of EHR
systems, mid-revenue cycle operations and reimbursement optimization for a leading New
York-based provider. His recent past 12 years have been focused on in provider claim integrity
and payor payment integrity auditing.
Justice brings extensive experience from his work on both the provider and the payer sides of
healthcare delivery claims and payment services to RevCycle Xperts, Inc.

Justice Croffie

CEO
RevCycle Xperts

Dr. Croffie is a veteran health information management professional with 46 years of experience
in International Classification of Diseases (ICD) coding, prospective payment systems (DRG),
clinical documentation integrity (CDI), and clinical documentation compliance, and education.
Before joining RCX, Justice worked for 17 years as an independent consultant and served as
Associate Administrator for Clinical Information, where he oversaw the development of EHR
systems, mid-revenue cycle operations and reimbursement optimization for a leading New
York-based provider. His recent past 12 years have been focused on in provider claim integrity
and payor payment integrity auditing.
Justice brings extensive experience from his work on both the provider and the payer sides of
healthcare delivery claims and payment services to RevCycle Xperts, Inc.

Author:

Barbara Shaw

Clinical Review Specialist
Mass General Brigham

Barbara Shaw

Clinical Review Specialist
Mass General Brigham

Author:

Stephanie Samuels

Chief Quality Officer
RevCycle Xperts

A nationally recognized leader with 20 years of experience in Clinical Documentation Integrity (CDI), ICD-coding Quality, DRG methodology, and Payment Integrity Audits, Stephanie leads the: continued-education, training, quality oversight, and overall development of RCX’s consulting team in conducting payment integrity audits.

With subject matter expertise on both Payer-side claim audits and Provider-side integrity reviews, Stephanie offers a rare end-to-end perspective on clinical documentation compliance and payment accuracy.

She continues to build high-performance RCX review team by teaching audit strategies that foster collaboration between providers and payers while supporting accurate reimbursement and data integrity.

Her expansive experience includes serving as Senior Director of Clinical Documentation and Coding Quality at the nation’s largest public healthcare system, where she led enterprise-wide documentation and coding quality initiatives.

Stephanie Samuels

Chief Quality Officer
RevCycle Xperts

A nationally recognized leader with 20 years of experience in Clinical Documentation Integrity (CDI), ICD-coding Quality, DRG methodology, and Payment Integrity Audits, Stephanie leads the: continued-education, training, quality oversight, and overall development of RCX’s consulting team in conducting payment integrity audits.

With subject matter expertise on both Payer-side claim audits and Provider-side integrity reviews, Stephanie offers a rare end-to-end perspective on clinical documentation compliance and payment accuracy.

She continues to build high-performance RCX review team by teaching audit strategies that foster collaboration between providers and payers while supporting accurate reimbursement and data integrity.

Her expansive experience includes serving as Senior Director of Clinical Documentation and Coding Quality at the nation’s largest public healthcare system, where she led enterprise-wide documentation and coding quality initiatives.

Author:

Erin Moss

RevCycle Xperts

A seasoned healthcare executive with 40 years of experience across clinical practice, health information management, and revenue cycle operations. Erin’s track record is from an entry-level clerical position in Medical Records to leadership role in the industry affords her with a complete understanding of the foundational structure of all units of the healthcare revenue cycle process.

She has led strategic transformation initiatives in Clinical Documentation Integrity (CDI), coding, DRG validation, and financial recovery programs at leading healthcare organizations, including NYC Health and Hospitals, NYU Langone, and NewYork Presbyterian, MetroPlus Health insurance Plan, and NYCHSRO.

Known for designing, implementing and optimizing compliance programs, she brings to RevCycle Xperts, a disciplined, results-driven approach grounded in deep operational expertise.

Erin continues to be a dedicated mentor and industry advocate, and a thought leader, guiding healthcare organizations successfully navigate through the complex regulatory requirements and operational challenges.

Erin Moss

RevCycle Xperts

A seasoned healthcare executive with 40 years of experience across clinical practice, health information management, and revenue cycle operations. Erin’s track record is from an entry-level clerical position in Medical Records to leadership role in the industry affords her with a complete understanding of the foundational structure of all units of the healthcare revenue cycle process.

She has led strategic transformation initiatives in Clinical Documentation Integrity (CDI), coding, DRG validation, and financial recovery programs at leading healthcare organizations, including NYC Health and Hospitals, NYU Langone, and NewYork Presbyterian, MetroPlus Health insurance Plan, and NYCHSRO.

Known for designing, implementing and optimizing compliance programs, she brings to RevCycle Xperts, a disciplined, results-driven approach grounded in deep operational expertise.

Erin continues to be a dedicated mentor and industry advocate, and a thought leader, guiding healthcare organizations successfully navigate through the complex regulatory requirements and operational challenges.

Author:

Rhonda Ruiz

Director of Business Development
RevCycle Xperts

An accomplished Health Information Management executive with 45 years of progressive leadership experience in revenue cycle operations.

Dedicated most of her career to clinical documentation integrity (CDI), healthcare quality and outcomes, case management, and patient access. She is recognized for advancing operational excellence, strengthening regulatory compliance, improving financial performance, and leading strategic transformation initiatives across health systems.

Prior to joining RevCycle Xperts, Inc., she served in leadership positions in New York, including, Interim Director of Health Information Management at Brookdale University Hospital, Associate Director of Revenue Cycle Operations for Montefiore New Rochelle and Mount Vernon Hospitals, and Assistant Vice President of Operations and Revenue Cycle at Sound Shore Health System.

Rhonda Ruiz

Director of Business Development
RevCycle Xperts

An accomplished Health Information Management executive with 45 years of progressive leadership experience in revenue cycle operations.

Dedicated most of her career to clinical documentation integrity (CDI), healthcare quality and outcomes, case management, and patient access. She is recognized for advancing operational excellence, strengthening regulatory compliance, improving financial performance, and leading strategic transformation initiatives across health systems.

Prior to joining RevCycle Xperts, Inc., she served in leadership positions in New York, including, Interim Director of Health Information Management at Brookdale University Hospital, Associate Director of Revenue Cycle Operations for Montefiore New Rochelle and Mount Vernon Hospitals, and Assistant Vice President of Operations and Revenue Cycle at Sound Shore Health System.

AI is now a practical operating priority for health plans. The biggest questions are no longer about whether AI can create value, but which use cases are working, how to govern them responsibly, and how to move from pilots to measurable performance.
This workshop will feature health plans of different sizes and leaders from across the payment integrity spectrum. Together, they will share real-world AI applications across claims review, fraud detection, documentation intelligence, provider engagement, anomaly detection, and pre-pay cost avoidance. The session will begin with health plan case studies, followed by an interactive audience Q&A panel where payer leaders will share lessons on what is working, where challenges remain, and what it takes to scale AI safely and defensibly.
Takeaways

  • Pinpoint where AI is already delivering value across payment integrity workflows
  • Understand what needs to be in place to scale AI responsibly and defensibly
  • Learn how health plans are managing automation alongside provider relationships, regulatory pressure, and ROI expectations