Whole-Stay Wellness: Extending Inclusive Experiences Beyond the Spa | Kisaco Research

Discover how hotels and resorts are weaving wellness across the entire guest journey. Explore how inclusive programming – spanning movement, culinary, social, in-room, outdoor, and longevity-focused experiences – creates lasting value that resonates beyond the stay, broadens guest appeal, and deepens loyalty. 

Session Topics: 
Consumer Behaviour
Revenue Diversification
Member Experience
Speaker(s): 

Author:

Kate Morrison

Director of Wellness & Sustainability
Ojai Valley Inn

Kate Morrison is an award-winning leader in luxury hospitality, spa, and wellness, with over 20 years of experience creating elevated guest experiences, leading high-performing teams, and driving industry innovation. Currently at the Ojai Valley Inn, she has led Spa Ojai to a Forbes Five-Star rating and spearheaded resort-wide sustainability initiatives, earning accolades from ISPA, Audubon International, and Preferred Hotels & Resorts. A passionate mentor, Kate has guided numerous spa professionals into leadership roles and is known for her collaborative approach to team and industry growth. She currently serves on the Board of Directors for Green Spa Network (GSN Planet) and is an Ambassador for the SoCal Spa Wellness Collective. Kate is a frequent speaker and panelist at industry conferences and podcast interviews where she shares insights on sustainability, innovation, and leadership.

Kate Morrison

Director of Wellness & Sustainability
Ojai Valley Inn

Kate Morrison is an award-winning leader in luxury hospitality, spa, and wellness, with over 20 years of experience creating elevated guest experiences, leading high-performing teams, and driving industry innovation. Currently at the Ojai Valley Inn, she has led Spa Ojai to a Forbes Five-Star rating and spearheaded resort-wide sustainability initiatives, earning accolades from ISPA, Audubon International, and Preferred Hotels & Resorts. A passionate mentor, Kate has guided numerous spa professionals into leadership roles and is known for her collaborative approach to team and industry growth. She currently serves on the Board of Directors for Green Spa Network (GSN Planet) and is an Ambassador for the SoCal Spa Wellness Collective. Kate is a frequent speaker and panelist at industry conferences and podcast interviews where she shares insights on sustainability, innovation, and leadership.

Author:

Heather David

Director of Brand Marketing
Miraval Resorts & Spas

Heather David is Director of Brand Marketing for Miraval Resorts & Spas, Hyatt’s award-winning luxury wellbeing brand. With more than a decade of experience across brand strategy, marketing, and guest experience, Heather leads Miraval’s global brand expression, storytelling, and go-to-market efforts. Her work focuses on expanding wellbeing beyond the spa, integrating mindfulness, movement, culinary, nature, and human connection across the full guest journey. Heather is passionate about creating inclusive, accessible wellbeing experiences rooted in authenticity, resilience, and real-life application, helping guests leave Miraval with tools they can carry into everyday life.

Heather David

Director of Brand Marketing
Miraval Resorts & Spas

Heather David is Director of Brand Marketing for Miraval Resorts & Spas, Hyatt’s award-winning luxury wellbeing brand. With more than a decade of experience across brand strategy, marketing, and guest experience, Heather leads Miraval’s global brand expression, storytelling, and go-to-market efforts. Her work focuses on expanding wellbeing beyond the spa, integrating mindfulness, movement, culinary, nature, and human connection across the full guest journey. Heather is passionate about creating inclusive, accessible wellbeing experiences rooted in authenticity, resilience, and real-life application, helping guests leave Miraval with tools they can carry into everyday life.

Author:

Ania Mankowska

Director of Spa and Wellness
Nob Hill Spa at the Huntington Hotel (Highgate Hotels)

Ania Mankowska is a seasoned spa and wellness executive with over two decades of experience leading luxury spa destinations through brand reinvention, pre-openings, and transformational growth. She currently serves as Director of Spa & Wellness at the historic Nob Hill Spa at the Huntington Hotel in San Francisco, where she is leading a full-scale reinvention of the brand - elevating the guest experience, redefining service standards, and positioning the spa within a new era of luxury wellness.

 

Previously, Ania was Director of Spa & Wellness at Asaya, A Rosewood Spa at Rosewood Sand Hill, where she guided the spa through a highly successful reopening and exceeded pre-pandemic performance benchmarks while upholding Forbes Five-Star service excellence. She was also selected for Rosewood Hotels’ global Spa Task Force, contributing her expertise to luxury spa openings and strategic initiatives worldwide.

 

Ania’s leadership spans operational strategy, wellness program development, financial stewardship, and high-performance team building. Known for her thoughtful, people-first leadership style, she specializes in aligning elevated luxury with authentic wellness, creating spaces where both guests and teams thrive.

 

With a background in economics and a passion for mentorship, Ania brings a global perspective and a deeply human approach to modern wellness leadership - bridging business, culture, and meaningful guest connection.

Ania Mankowska

Director of Spa and Wellness
Nob Hill Spa at the Huntington Hotel (Highgate Hotels)

Ania Mankowska is a seasoned spa and wellness executive with over two decades of experience leading luxury spa destinations through brand reinvention, pre-openings, and transformational growth. She currently serves as Director of Spa & Wellness at the historic Nob Hill Spa at the Huntington Hotel in San Francisco, where she is leading a full-scale reinvention of the brand - elevating the guest experience, redefining service standards, and positioning the spa within a new era of luxury wellness.

 

Previously, Ania was Director of Spa & Wellness at Asaya, A Rosewood Spa at Rosewood Sand Hill, where she guided the spa through a highly successful reopening and exceeded pre-pandemic performance benchmarks while upholding Forbes Five-Star service excellence. She was also selected for Rosewood Hotels’ global Spa Task Force, contributing her expertise to luxury spa openings and strategic initiatives worldwide.

 

Ania’s leadership spans operational strategy, wellness program development, financial stewardship, and high-performance team building. Known for her thoughtful, people-first leadership style, she specializes in aligning elevated luxury with authentic wellness, creating spaces where both guests and teams thrive.

 

With a background in economics and a passion for mentorship, Ania brings a global perspective and a deeply human approach to modern wellness leadership - bridging business, culture, and meaningful guest connection.

Time: 
2:40PM - 3:40PM
Agenda Track No.: 
Track 10
Session Type: 
General Session (Presentation)
Force Inline Description: 
0